Monday, November 5, 2012

Capital shocker: Post offices lack facilities for disabled

The Statesman. 4 Nov 2012 by Lois Kapila
KOLKATA, 4 NOV: Dr Satendra Singh travels kilometres to post letters, even though there is a post office on the campus of the hospital where he works. “I don't like to tell people, you do this for me,” he said.  

Dr Singh, who had polio which left him disabled, is an assistant professor of physiology at the University College of Medical Sciences and GTB Hospital, Delhi. He said he had sent many letters to the hospital superintendent to tell him that the on-campus post office couldn't be easily accessed by him, but didn't get a reply.  
Starting to think about accessibility elsewhere also, Dr Singh said, “I decided I should know the status of all the post offices in the Capital of the nation.” A series of RTI responses show that many post offices in the Capital lack the facilities that would bring them in line with the country's obligations as a signatory to the UN Convention on the Rights of Persons with Disabilities, he said.
The Delhi East Division office's response listed seven of the post offices in their zone that are not accessible, for example. The Central Division said, “as per records no such facilities have been provided” in response to his request for details of “all the standard facilities for barrier-free access made available for the Persons with Disability.”
South Division officials said in their response that 65 of their 67 post offices  are “barrier-free”, but two ~ one at Chittaranjan Park and the other at Kailash Colony ~ are on the first floor “without any facility of lift”.
Dr Singh was also surprised that the only complaint about accessibility in post offices had, in fact, been filed by him.
“It is shocking. But I am not only blaming the post offices but also the community that they are just sitting there.” He said, in his opinion, this silence is a sign of real disability. “If somebody is not raising his voice, he is truly a disabled person.” If post offices were made accessible, it wouldn't only help the disabled, he said, but also senior citizens and young children.
Dr Singh was also concerned about the response from the Office of the Director of the General Post Office to the questions asking about the “accessible status” of the New Delhi General Post Office, and specifically “whether it is accessible/barrier-free or not to Persons with Disabilities (PwD)”.  
“New Delhi GPO is centrally located, it is therefore accessible to all,” the response said. “They thought accessibility meant connectivity,” said Dr Singh.
“A person at a very senior post is not aware of the definition of accessibility, what about lower people...”.

Source: The Statesman
Also read: Times of India coverage on 29th Oct 2012

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